How long does delivery take?
Orders are prepared within 1–3 business days. Standard delivery in the United States takes 8–15 business days from dispatch, and every order includes tracking, sent to your email as soon as it ships.
Is shipping really free?
Yes — standard shipping is free on all US orders. No thresholds, no surprises at checkout. We ship within the United States only.
What is your return policy?
You have 30 days from delivery to return any item, unused and uninstalled, in its original packaging. Start a return by emailing support@eliovieri.com with your order number and we'll send a prepaid label.
Who pays for return shipping?
On orders of $400 or more, we do — the prepaid label is free and nothing is deducted from your refund, including on our heaviest fixtures. On orders under $400, the return label cost comes out of your refund, and we email you the exact dollar amount before you send anything back, so you can decide first. If an item arrives damaged, faulty, or isn't what you ordered, return shipping is free at any order value. Full details are on our Returns & Refunds page.
What if my order arrives damaged?
Send us a photo within 48 hours of delivery and we will ship a free replacement or issue a full refund — your choice. You will not be asked to ship damaged items back.
Are your lights hard to install?
Most table and floor pieces are plug-and-play. Ceiling and wall fixtures include standard mounting hardware; if a piece requires hardwiring, we recommend a licensed electrician, and we note this clearly on the product page. Please note that once a fixture has been installed it can no longer be returned as a change-of-mind return — the 2-year warranty covers it from then on.
What bulbs do your lights use?
Each product page lists the bulb type and whether bulbs are included. Most of our fixtures use standard LED sources chosen for warm, dimmable light.
How do I care for brass and glass finishes?
A soft dry cloth is all most pieces need. Avoid abrasive cleaners; on living finishes like aged brass, natural patina is part of the design.
Can I change or cancel my order?
If your order has not yet shipped, yes — email us as soon as possible and we will change or cancel it. Once shipped, our 30-day return policy has you covered.
Do you offer a warranty?
Every fixture is covered by a 2-year warranty against manufacturing defects. We cover shipping both ways on a warranty claim.
How can I reach you?
Email support@eliovieri.com — we reply within one business day, usually much faster. Or call +1 (929) 900-4986, Monday to Friday, 9am–5pm Eastern.