Returns & Refunds

We want every Elio Vieri piece to feel right in your home. If it does not, here is exactly how a return works — including who pays for what, in dollars, before you send anything back.

30-Day Returns

You may return any item for any reason within 30 days of delivery. Items must be unused, uninstalled, and returned in their original packaging with all mounting hardware, cords, and any bulbs supplied with the fixture. A fixture that has already been wired in or installed can't be returned as a change-of-mind return. If an installed fixture is faulty, it's covered by the 2-year warranty below instead.

Who Pays Return Shipping

Orders of $400 or more: we pay. We email you a prepaid return label. Nothing is deducted from your refund, and you never arrange or pay for freight yourself. This includes our largest and heaviest fixtures — if it shipped to you free, it comes back to us free.

Orders under $400: you pay, and we tell you the exact amount first. We still send you a prepaid label, so you don't have to arrange shipping or pay anything up front. Before you send anything back, we email you the exact dollar cost of that label. If you go ahead, that same amount — with no restocking fee and no handling charge on top — is deducted from your refund. If the quoted cost doesn't work for you, you're free to decline and keep the item. Asking costs nothing.

If the fault is ours, return shipping is free at any order value. That covers items that arrive damaged or faulty, and items that aren't what you ordered.

How to Start a Return

Email support@eliovieri.com with your order number and the item you'd like to return. We reply within one business day with your prepaid label, the return address, and — on orders under $400 — the exact label cost, before you commit to anything.

Please wait for the label before shipping, so your return can be matched to your order. The return address is printed on the prepaid label we send you, so there is nothing for you to look up or pay for at the counter.

Refunds

Once your return is received and inspected, we refund to your original payment method within 5–10 business days, and email you when it's issued. Your original shipping was free, so nothing is withheld for it. We do not charge a restocking fee. On orders under $400, the only deduction is the return label cost we quoted you in advance.

Damaged, Faulty, or Lost Orders

Every order, protected or not, is covered against transit damage and non-delivery. If your order arrives damaged, email a photo to support@eliovieri.com within 48 hours of delivery and we'll send a free replacement or issue a full refund once reviewed — you won't be asked to pay to ship a damaged item back. If tracking shows your parcel never arrived, we'll open a carrier investigation and resolve it with a replacement or refund; carrier investigations can take up to 10 business days.

Elio Vieri Shipping Protection (optional add-on)

At checkout you can add Elio Vieri Shipping Protection to your order. On protected orders, if your order arrives damaged, is lost in transit, or is stolen after a confirmed delivery scan, one email to support@eliovieri.com is all it takes: we approve a free replacement or full refund, your choice, within one business day, with no carrier investigation wait and no requirement to return the damaged item. Theft after a confirmed delivery scan is covered only on protected orders. Shipping Protection buys you speed and porch-theft cover — it is not required for the protections described above, which apply to every order. The Shipping Protection fee is refunded when an entire order is returned unopened, and is otherwise non-refundable once the order has shipped.

2-Year Warranty

All lighting fixtures include a 2-year warranty against manufacturing defects. If a covered fault appears, contact us with your order number and a photo or short video of the issue — we'll repair, replace, or refund, and we cover shipping both ways on a warranty claim.